TERMS OF USE

Effective Date: 18 November 2024

Welcome to iSmudge. By accessing or using our website (www.ismudge.com), you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully. If you do not agree with these terms, do not use our website.

1. Acceptance of Terms

By accessing or using the iSmudge website, you confirm that you accept these Terms and Conditions, which may be updated or modified from time to time. It is your responsibility to review them regularly.

2. Use of the Website

You agree to use the website in accordance with all applicable laws and regulations. You are responsible for ensuring that any information you provide to iSmudge is accurate, complete, and current.

Eligibility: You must be at least 18 years old to make a purchase or create an account on our website.
Account Responsibility: You are responsible for maintaining the confidentiality of your account information and password. You agree to notify us immediately if you suspect any unauthorised use of your account.

3. Product Information and Availability

We make every effort to display the products and services accurately on our website. However, we cannot guarantee that the descriptions, colours, or other content are completely accurate or error-free. Product availability is subject to change, and we reserve the right to limit quantities or discontinue products at any time.

4. Orders and Payment

When you place an order with iSmudge, you are offering to purchase products subject to availability and acceptance by us. All prices listed on the website are in [Currency] and are subject to change without notice.

Order Acceptance: We reserve the right to refuse or cancel any order at our discretion.
Payment: Payment for orders must be made via the accepted payment methods. By providing payment information, you authorise us to charge your payment method for the total cost of your order, including applicable taxes and shipping fees.

5. Shipping and Delivery

We aim to process and dispatch your order in a timely manner. Delivery times may vary depending on location, product availability, and shipping method. iSmudge is not responsible for any delays caused by third-party delivery services or unforeseen circumstances.

6. Returns and Refunds

We want you to be satisfied with your purchase. If you are not completely happy with your order, please refer to our Returns and Refunds Policy for information on how to return products.

7. Privacy and Data Protection

Your privacy is important to us. Please refer to our [Privacy Policy] for information on how we collect, use, and protect your personal information when using our website.

8. Intellectual Property

All content on the iSmudge website, including but not limited to text, images, logos, designs, graphics, videos, and software, is the property of iSmudge or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any content from the website without our express permission.

9. Limitation of Liability

To the fullest extent permitted by law, iSmudge shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill arising out of or in connection with the use of our website or products, even if we have been advised of the possibility of such damages.

10. Indemnification

You agree to indemnify and hold iSmudge, its affiliates, employees, and agents harmless from any claim, demand, liability, loss, or expense, including legal fees, arising from your use of the website, your violation of these Terms and Conditions, or your infringement of any rights of another.

11. Third-Party Links

Our website may contain links to third-party websites or services. These links are provided for your convenience, and we do not control or endorse the content or practices of these external sites. You access third-party websites at your own risk.

12. Termination of Access

We reserve the right to suspend or terminate your access to the website at our discretion, without notice, if we believe you have violated these Terms and Conditions.

13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Victoria, Australia. Any disputes arising from or in connection with these terms shall be resolved in the courts of Victoria, Australia.

14. Changes to Terms and Conditions

iSmudge reserves the right to update, modify, or change these Terms and Conditions at any time. Any changes will be posted on this page with an updated effective date. By continuing to use the website after such changes, you agree to be bound by the updated terms.

15. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:
support@ismudge.com

By using our website, you agree to these Terms and Conditions.

CUSTOMER CARE

iSmudge Customer Care Policy

At iSmudge, we are committed to providing exceptional customer experiences while upholding the values that define our brand. Our customer care policy reflects our dedication to integrity, transparency, and respect for all.

Our Commitment to You

Quality Assurance: Every product is crafted with care, ensuring the highest standards of quality and ethical sourcing. If a product does not meet your expectations, we will address your concerns promptly and professionally.
Transparency: We provide clear and accurate product descriptions, usage guidelines, and sourcing information, empowering you to make informed decisions.
Sustainability: Our practices are designed to minimise environmental impact and support sustainable production methods.

Customer Support

Contact Channels: You can reach our dedicated customer care team via email or our website contact form. We aim to respond to all enquiries within 24-48 hours.
Chat Service: For quick assistance, we also offer a chat service available from 9 am to 5 pm, Monday to Friday. Our team is ready to help you with any queries during these hours.
Returns and Refunds: We want you to be delighted with your purchase. If you are not completely satisfied or your product has arrived damaged, please email us at support@ismudge.com within 48 hours of arrival. Be sure to include photos of the damage or the reason for your return request, and we will be here to assist you.
Personalised Assistance: We offer tailored guidance to help you choose the right product and intention for your journey.

Ethical Practices

Cultural Respect: Our products honour the sacred traditions they originate from, and we are committed to educating our customers on their respectful use.
Community Empowerment: By supporting iSmudge, you are also supporting the local communities and artisans behind our ethically sourced products.

Feedback and Continuous Improvement

We value your feedback and see it as an opportunity to grow. If you have suggestions or concerns, please share them with us, and we will strive to enhance your experience.

Your satisfaction and trust are at the heart of what we do. Thank you for choosing iSmudge to support your journey in clearing negative energy, setting intentions, and embracing holistic healing.

PRIVACY & SAFETY

At iSmudge, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with us and our services.

1. Personal Information We Collect

We collect personal information to provide our services, manage your membership account, process and deliver orders, and improve our offerings. The information we typically collect includes:

Identity Information: Name, date of birth, and gender.
Contact Information: Email address, phone number, residential and delivery addresses.
Account Information: Login details such as usernames and passwords.
Order and Transaction Details: Purchase history, payment card information, and feedback about our products or services.
Browsing Data: Information about your use of our website, including cookies and browsing behaviours.
Device Data: Device type, model, browser version, device ID, and other metrics, as allowed by device permissions.
Social Media Data: Metadata, tags, handles, and profile information when you authenticate with a third-party social media service.
Gift Flick Functionality: Videos, photos, recipient details, and other media shared via this feature.

We also collect general site traffic data to better understand how our customers interact with our services.

2. How We Collect Personal Information

We collect personal information directly from you when you:

Register for a membership account.
Place and manage orders.
Interact with us via our website, apps, social media, email, SMS, chats, or telephone.

We may also collect information indirectly from third parties where you have agreed for your information to be shared with us.

3. How We Use Personal Information

The personal information we collect is used to:

Register and manage your member account.
Process, deliver, and manage your orders.
Provide customer support and respond to your queries.
Improve your experience on our website and other platforms.
Enhance our services, products, and marketing efforts.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and gather insights into site usage. These tools help us analyse traffic, customise content, and provide tailored advertisements.

5. Sharing Your Information

We do not sell your personal information. However, we may share your data with trusted third-party service providers to:

Process payments securely.
Fulfil and deliver orders.
Provide analytics or customer support services.

We ensure that these third parties adhere to strict privacy standards.

6. Security of Your Information

We implement robust security measures to protect your personal information from unauthorised access, loss, or misuse.

7. Your Rights

You have the right to access, correct, or delete your personal information. If you wish to exercise these rights, please contact us at support@ismudge.com

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be communicated on our website with the updated effective date.

Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please reach out to us at support@ismudge.com

Effective Date: 18 November 2024

What Happens If You Do Not Provide Personal Information?

Providing your personal information is essential for us to deliver our services effectively. If you choose not to provide some or all of the personal information requested:

Product and Service Limitations: We may not be able to process your orders, deliver products, or provide the services you have requested.
Reduced Quality of Service: The absence of certain information may limit our ability to provide a personalised experience or meet our usual standards of service.
Restricted Communication: We may not be able to keep you informed about updates, offers, or essential information regarding your account or orders.

While providing your personal information is voluntary, it enables us to serve you better and ensures that you get the most out of our products and services.

Rights Reserved and Copyright Conditions

All content on the iSmudge website, including but not limited to text, images, logos, designs, graphics, videos, software, and other materials, is the property of iSmudge or its licensors and is protected by copyright, trademark, and other intellectual property laws.

Copyright Notice: All content is copyrighted by iSmudge. All rights are reserved. You may not copy, reproduce, distribute, or use any content from the website for commercial purposes without the express written permission of iSmudge.
Trademark Notice: "iSmudge" is a trademark of [Business Name]. The trademark is protected by law and may not be used without prior written consent from iSmudge.
Use of Website Content: You may use the content available on the website for personal, non-commercial purposes only. Any other use, including the modification, reproduction, distribution, or display of any content, is prohibited unless you have prior written consent from iSmudge.

Intentions

All intentions related to iSmudge products, services, and rituals are unique and central to the brand's philosophy. These intentions are a part of our intellectual property and should not be replicated, altered, or distributed without explicit permission from iSmudge. The use of these intentions is strictly for personal purposes and in accordance with the principles shared by iSmudge.

All rights related to intellectual property, including trademarks, copyrighted materials, and our specific intentions, are owned by iSmudge or its licensed affiliates.

If you would like permission to use any content, including iSmudge’s intentions, please contact us.

This section ensures that the intentions tied to your brand are protected alongside other intellectual property. Let me know if you'd like any adjustments!

WHOLESALE INQUIRIES

Wholesale Inquiries

Explore exciting opportunities with iSmudge through our wholesale programme. If you're a retailer interested in featuring our exceptional, intention-driven products, we would love to collaborate with you.

Our goal is to provide you with all the information and support needed to grow your business and elevate your product offerings

Why Partner with iSmudge?

We invite you to delve into the world of iSmudge and discover the unique qualities that set our brand apart. Let us share our story, our passion for clearing negative energy, and the artistry behind our products. Together, we can bring meaningful, intention-driven tools to your customers, enriching their lives and spaces.

For more details or to get started, please complete the wholesale Inquiry form. We look forward to working with you!